HOTLINE
+84 1699 161 166 / +84 981 639 686

FAQs

FAQs Vietnam Fast Track Service

1. WHAT IS FAST TRACK SERVICE?
Vietnam Visa Fast Track is a service to help you get your visa at Vietnam airport quickly. Our staff will meet you at the aircraft gate with your name on the welcome board and assist you to get visa stamp and visa sticker without waiting in line as other travelers. It takes just 5-10 minutes while you wait to pick-up your luggage.

2. WHY USING FAST TRACK SERVICE
This service helps the visitor to get the visa stamp and visa sticker at the Vietnam Airport. It’s established to assist visitors at the airport when they arrive to avoid wasting visitor’s valuable time, especially after having a long flight. It is a more convenient way to secure your visa.
Some Advantages when use Fast Track service (Your Arrival experience will be included):
 Convenient and faster way to secure your visa.
 You will be met at the gate by one of our agents.
 No waiting in a long line. You will get your visa stamp without waiting in line.
 Be assisted and escorted through “fast track” immigration.
 Please note that you can personalize and tailor this service to your specific needs.

3. WHO IS RECOMMENDED TO USE FAST TRACK SERVICE
Fast track service help you save much time at the airport to get the Visa.
Fast Track Service Businessmen
An important upcoming meeting will take place in few hours upon arriving, or the next morning. At landing Visa counter, there are more than 100 people in line. Use Fast track service in order not to miss the meeting?

Fast Track Service Elderly, Pregnant Women and Infants

It takes just 5 minutes to get the Visa. No need to do anything else. Our staff will do it all for you. Keep your health! Let us assist you.
Fast Track Service Transit but closing time too tight.

It is very soon for the next flight! Afraid of the check-in time for the next flight? Do not worry! Fast track service will help you make everything workout…

Fast Track Service Anyone who doesn’t want to waste time at the airport

No waiting in line, just let our staff do all procedure for you to get the documents at the airport’s Visa landing Counter

4. HOW FAST TRACK SERVICE RUN?
Step 1. Apply Service
Fill in the secure form: Vietnam Fast Track Service Form or Contact us by Email support@vietnamsvisa.com to apply using Fast Track Service
Step 2. Make The Payment
Check information about your flight and make the payment for Fast Track service
Step 3. Fly to Vietnam
Fly to Vietnam! Our staff will meet you at the aircraft gate with your name on the welcome board and assist you to get visa stamp and visa sticker without you getting in the line as other passengers

5. WHAT HAPPENS IF I AM LATE OR EARLY?

For arrivals, if your scheduled landing time changes the representative will monitor the new time and be ready to meet you when you land. For departures if you know that you are going to be a little early or late arriving at the airport (e.g. because of traffic) then you or your driver should contact the representative so they can adjust the meeting time.

6. WHAT HAPPENS IF I CAN’T SEE MY REPRESENTATIVE?
Call us immediately:

Hotline / WhatsApp / Viber: +84 1699 161 166 or +84 981 639 686

Send an email: support@vietnamsvisa.com

7. DO I NEED TO TIP THE REPRESENTATIVE?
No, you do not, and it is not expected by the representative. But if the service you get is particularly excellent, and the representative has gone out of their way to help you in some unusual way, and if you wish to thank them with a tip or gratuity you can do so, but this is totally at your discretion.

8. DO YOU OFFER SERVICE FOR CONNECTION (TRANSIT, LAYOVER, TRANSFER)?
Yes. What we mean by a connection is an Arrival and onwards Departure from the same airport within 24 hours, without leaving the airport. A connection may involve a switch between domestic and international terminals and areas, re-checking in land-side, or using the air-side transfer desks.

Connections can be very complicated and most require a case by case quotation

9. HOW DO I MAKE A CHANGE TO OR CANCEL MY BOOKING?
If you already have your booking confirmation you must E-mail Vietnam Fast Track Service or the service provider with the change request as soon as you can. Where less than 48 hour notice is given then a percentage of the price paid may be charged. See our Terms and conditions. If you do not present yourself to the airport representative, or if you decide not to take a service that has booked, there will be no refund or credit for that service.

10. ARE THERE ANY OTHER RESTRICTIONS WHEN I USE THESE SERVICES?
Each airport has its own rules and regulations who may sometime supersede the local provider’s own operating procedures. Sometimes there is a temporary security clampdown or similar temporary alert condition ordered. Both of these may effect parts of the usual VIP service. In such a cases, these are force majeure beyond our control.

 

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